Cancellation & Refund Policy

Effective Date: Jun 2026

At StandOut Hotels, we strive to provide a transparent and hassle-free booking experience. Please read our Cancellation & Refund Policy carefully before making a reservation.

1. Applicability

This Cancellation & Refund Policy applies only to reservations made directly through the official StandOut Hotels website or through our reservations team.

Reservations made through third-party travel platforms, including but not limited to Online Travel Agencies (OTAs) such as Booking.com, MakeMyTrip, Agoda, Expedia, Goibibo, Airbnb, Cleartrip, Yatra, or any other booking partner, are governed exclusively by the cancellation, modification, and refund policies applicable on the respective platform at the time of booking.

StandOut Hotels cannot modify or override the cancellation terms of third-party booking platforms.

2. Direct Booking Cancellation Policy

The applicable cancellation policy depends on the rate plan selected during the booking process.

Flexible Rate

Unless otherwise specified during booking:

• Cancellation made 7 days or more before the scheduled check-in time will be eligible for a full refund.

• Cancellations made within 7 days of check-in may attract a 100% cancellation charge equivalent to room tariff, including applicable taxes.

• In case of a no-show, the first night's charges will be deducted, and the remaining booking may be released at the hotel's discretion.

Non-Refundable Rate

Reservations booked under promotional, discounted, advance purchase, or non-refundable rate plans cannot be cancelled, modified, or refunded.

The full booking amount remains payable irrespective of the date of cancellation or non-arrival.

3. Booking Modifications

Requests for changes to reservation dates, room categories, occupancy, or guest details are subject to:

• Room availability.

• Applicable rate differences.

• Any modification charges, where applicable.

Certain promotional or discounted bookings may not permit modifications.

4. Early Departure

If a guest chooses to check out before the confirmed departure date, StandOut Hotels reserves the right to charge the full amount for the original reservation or levy an early departure fee, depending on the applicable rate plan.

5. No-Show Policy

A reservation will be treated as a "No-Show" if the guest fails to arrive on the scheduled check-in date without prior written communication.

In such cases:

• Applicable cancellation charges will be levied.

• The remaining reservation may be cancelled automatically.

• No refund shall be payable unless otherwise specified in the booked rate plan.

6. Refund Processing

Where a refund is applicable:

• Refunds will be processed to the original mode of payment used during booking.

• Refund processing generally takes 7–14 business days after confirmation of eligibility.

• Actual credit timelines may vary depending on the guest's bank, payment gateway, or card issuer.

For all eligible refunds relating to direct bookings, a non-refundable convenience fee of 1.75% of the total transaction amount shall be deducted from the refund amount. This deduction covers payment gateway charges, banking fees, transaction processing costs, and other applicable financial charges incurred by StandOut Hotels during the original payment and refund process.

The convenience fee shall apply irrespective of the reason for cancellation, except where the reservation is cancelled by StandOut Hotels due to reasons solely attributable to the hotel.

7. Third-Party Bookings (OTAs)

Reservations made through Online Travel Agencies (OTAs) or other third-party booking platforms are governed solely by the terms and conditions accepted by the guest at the time of booking on those platforms.

For such reservations:

• Cancellation requests must be initiated through the respective booking platform.

• Refund eligibility, timelines, and applicable charges shall be determined by the respective platform's policies.

• StandOut Hotels is not responsible for delays, deductions, or disputes arising from refunds processed by third-party booking channels.

8. Force Majeure

StandOut Hotels shall not be liable for cancellations, delays, or inability to honour reservations arising from events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, epidemics, pandemics, government restrictions, strikes, civil unrest, or other force majeure events.

In such circumstances, refunds or alternative arrangements shall be considered at the sole discretion of StandOut Hotels and subject to the applicable booking terms.

9. Hotel-Initiated Cancellation

In rare circumstances where StandOut Hotels is unable to honour a confirmed reservation due to operational reasons, maintenance requirements, safety concerns, or other unforeseen events, guests will be offered one of the following, subject to availability:

• Alternative accommodation arranged by the hotel;

• Rescheduling of the reservation; or

• A full refund of the amount received for the affected booking.

The hotel's liability shall be limited to the amount paid for the reservation.

10. Contact Us

For reservations made directly through StandOut Hotels, cancellation or refund-related assistance may be obtained by contacting our reservations team using the contact details provided in your booking confirmation.

For reservations made through third-party booking platforms, guests are requested to contact the respective platform directly.